Privacy policy
Last updated
This policy covers what PowerCV collects when you build resumes, scan job postings and track applications, what we do with it, and how to get it back or delete it.
In short
- We keep what you put into PowerCV: your account, resumes, the jobs you save and your notes.
- We use it to run the product for you. We don't sell it or use it for advertising.
- Resume suggestions are generated automatically, and your content isn't used to train models unless you opt in.
- You can export or delete everything from Settings at any time.
This summary is for convenience. The full policy below is what applies.
1. Who we are
PowerCV is a resume builder, resume scanner and job tracker operated by PowerCV Labs Inc., Toronto, Canada ("PowerCV", "we", "us"). This policy explains what personal information we collect when you use powercv.app and our apps, why we collect it, and the choices you have.
It applies to everyone with a PowerCV account and to visitors to our website. It does not cover job sites or employer pages you open from PowerCV; those have their own policies.
2. What we collect
Most of what we hold, you typed in or uploaded yourself. The rest is technical data your browser sends when you use the app.
Account information
Your name, email address and password (stored as a salted hash), or your sign-in details if you use Google to log in. If you contact support, we keep the messages you send us.
Resume content
Everything you put into a resume: contact details, work history, education, skills, links and any files you upload. Resumes often contain personal details, so we treat all resume content as private to you.
Applications and tracker data
The jobs you track and what you record about them, including stage, dates, salary figures, contacts such as recruiters and interviewers, notes and follow-up reminders.
Job postings you save or scan
The text and link of each posting you paste, scan or save from search. Postings are usually public, but which ones you save is personal, so we treat that list as private too.
Usage and device information
Basic technical data: IP address, browser and device type, pages and features used, and error logs. We use this to keep the service running and to find what's broken.
3. How we use it
We use your information to:
- create, store and export your resumes and keep your tracker in sync across devices;
- compare your resume with a job posting and show which requirements it covers;
- send the reminders you set, and service emails such as password resets;
- answer support requests and fix problems you report;
- understand which features are used, in aggregate, so we can improve them;
- prevent abuse and meet our legal obligations.
We send product news only if you opt in, and you can turn it off from any email or from Settings.
4. Automated suggestions
Some features, such as the resume scanner and rewrite suggestions, process your resume text and the job posting automatically to produce results. These systems can be wrong. Nothing changes on your resume unless you apply a suggestion yourself.
To provide these features we may send the relevant text to a service provider that runs language models on our behalf. They may only process it to return the result to us, may not use it to train their own models, and must delete it within 30 days.
Your content is not used to train models. The only exception is if you turn on “Help improve suggestions” in Settings, which is off by default.
5. Who we share it with
We do not sell your personal information. We don't share it with advertisers or data brokers, and your resume only goes to an employer when you send it.
We share information only in these cases:
- Service providers who host our infrastructure, send email, process payments and run the automated features above, under contracts that limit their use of your data;
- When you ask us to, for example when you export a resume or share a link to it;
- For legal reasons, when we are required to by law or need to protect the rights and safety of our users;
- If the business changes hands, in which case this policy continues to apply to your information and we will tell you before anything changes.
6. Cookies
We use a small number of cookies to keep you signed in, remember your settings and measure how the site is used. We don't use advertising cookies or cross-site tracking.
You can block or delete cookies in your browser. If you block essential cookies, you won't be able to stay signed in.
7. How long we keep it
We keep your information while your account is open. When you delete something, it's removed from the app straight away and from our backups within the periods below.
| Information | How long we keep it |
|---|---|
| Resumes, tracker and notes | Until you delete them or your account; removed from backups within 30 days |
| Saved and scanned postings | Until you delete them or your account |
| Text sent for suggestions | Deleted by our provider within 30 days |
| Usage and error logs | Up to 12 months |
| Support messages | Up to 24 months after the conversation ends |
| Inactive accounts | We email you after 24 months without a sign-in, and delete the account 30 days later if you don't respond |
8. Your rights and choices
Wherever you live, you can:
- See and export your data. Download resumes as PDF or DOCX and your tracker as CSV from Settings, or ask us for a full copy;
- Correct anything that's wrong, directly in the app;
- Delete individual items, or your whole account from Settings, Account, Delete account;
- Withdraw consent for optional processing, such as product emails or helping improve suggestions;
- Complain to your local data protection authority if you think we've handled your data badly. We'd like the chance to fix it first.
We reply to requests within 30 days. We may need to confirm it's you before acting on a request.
9. Security
Data is encrypted in transit and at rest. Access inside PowerCV is limited to the people who need it to run the service, and is logged. No system is perfectly secure, so if we learn of a breach that affects you, we will tell you and the relevant authorities without undue delay.
10. Children
PowerCV is not meant for anyone under 16. We don't knowingly collect information from children, and we delete it if we find out we have.
11. Where data is stored
Your data is stored with our hosting providers in Canada and may be processed in other countries by our service providers. Where that happens, we use contractual safeguards so it is protected to the same standard as described here, including under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
12. Changes to this policy
If we make a material change, we'll email you and show a notice in the app at least 14 days before it takes effect. The date at the top of this page shows when it was last updated.
13. Contact us
Questions about this policy or your data go to the same inbox as support, and someone on the team answers them.
Email Jebyjames@316.ai, or write by post to:
PowerCV Labs Inc.
200 Bay Street, Suite 1400
Toronto, ON M5J 2J4, Canada